Our Eyes are on your Network

Our Active Support or Support+ Program will reduce downtime by dramatically shortening the time from failure to resolution. At Supra Canada we monitor the availability of your critical services through our ActiveWatch system and at the first sign of trouble immediately inform you of the issue(active support), or our technicians will automatically begin the remediation process(active support +) and you’ll never know there was a failure!

Supra Monitor Program includes:
          ·         Availability monitoring
          ·         Service Block
          ·         Immediate remediation undertaken at agreed upon levels
Benefits
          ·         Reduced mean time to resolution
          ·         Save money on costly downtime
          ·         Priority call over non-contractual customers
          ·         Lower hourly rate on break/fix
          ·         Even faster time to resolution due to immediate remediation effort (active support +)

 Supra Canada- An IT Partner not Provider

Like all businesses your size, you depend on your network to perform at its peak. How often have you wanted to send an email only to find that the server was slow or that the email server was down? How frustrated were you by disk errors or latency issues?

In today’s competitive environment, you can’t afford to fall behind. A partnership with Supra Canada backed by our Active Support or Active Support + programs will solve all of that. Active Support programs address your IT needs by:
          ·         Monitoring the critical health status of devices and applications
          ·         Remotely diagnosing problems before they occur
          ·         Immediate resolution of the problem (Active Support +)